Here we define certain terms we use, to facilitate clear understanding about our Services:
Software, materials, Services, and other related information.
You or You
You simply means You, our customer. It encompasses any individual or a company You are acting on behalf of.
All references to Able Infoservices refer to Able Infoservices technological Services, All technicians and specialists Able Infoservices employs and certifies to perform the Services for You under this agreement. Refer to the plans on offer from Able Infoservices including incident-based and quarterly plans.
Protection of Children s Privacy
As Able Infoservices is a website of general interest. However, we do not provide any personal information for children.
The Services Able Infoservices provides are as per the prescribed terms and conditions. Able Infoservices provides technological Services over phone, through a live chat session on Your computer, or by gaining remote access to Your PC. To avail our Services, You need to call us on our toll-free number and explain the problem(s) You are facing with Your device, to any of the Able Infoservices Certified Technicians on-board. Our technician will then, upon Your permission, take remote access of Your PC, diagnose the actual device problem, and explain the exact cause of the problem to You. He may also suggest plans on offer by Able Infoservices that You can opt for. However You need to make requisite payment beforehand to get Your device fixed. In case You don't opt for any of the plans on offer, the technician will not be able to rectify the problem(s). In an effort to continually enhance the usability and performance of its products and Services, Able Infoservices reserves the right to modify the Services on offer. To deliver the Services, a Able Infoservices Certified Technician must access Your computer remotely. A high-speed Internet connection is recommended to ensure smooth and hassle-free delivery of Services and its Your responsibility to make it available to our technician. You also need to assist the technician in whichever means possible while he diagnoses and repairs Your device. And if You fail to cooperate with our technician, it can consider be considered as breach of agreement. You are also required to let our technician decide on the procedures to follow while he accesses Your computer remotely.
Our Services includeb
The Services Able Infoservices provides through its technicians include (i) device optimization; (ii) Diagnosis and removal of all bugs; (iii) installation and updates of operating system, antivirus and other software applications and utilities; (iv) resolution of software, network, and connected peripheral or device-related issues. In addition to the above mentioned Services, our technicians may also recommend certain software and Services for general upkeep of Your device. In spite of what initial diagnosis may convey, certain personal computers may not be able to receive the Services.
Commercially reasonable effort
Able Infoservices trains and certifies its technicians to put in commercially reasonable effort while they diagnose and fix the problems with Your device. If, due to any reason whatsoever, a technician is unable to resolve the issue, You will NOT be liable for charges of any kind to Able Infoservices.If while diagnosis, our technicians determine that the issue is beyond our serviceboundaries (out-of-scope issues), they may use commercially reasonable efforts to refer to the appropriate alternate destination, yet they will not facilitate access for You..
Availability of Services
Sometimes, due to system maintenance or upgrade, the Services Able Infoservices has on offer may not be available in Your time zone or geographical location.
Payment for the Services
The charges for the Able Infoservices Services that You opt for will be quoted through the telephone or may be mentioned on the website. We will charge for the Services through Your Credit Card and the amount includes the charges for Your selected Service along with applicable taxes, if any. For Services that You avail through our site: (1) Able Infoservices is given the right to charge Your Credit Card or any other valid payment mode chosen by You and recognized by Able Infoservices (2) All payments for Services is required to be done at the time of the purchase or prior to accepting any Able Infoservices service, unless Able Infoservices agrees so in writing. (3) Able Infoservices is entitled to collect an interest at lesser of 1.5 % per month or the highest amount permitted by law on any amounts unpaid when due (4) You agree that Able Infoservices is not obligated to provide Services if the payment are not done as required.
In case we find any provision of the Terms of Service invalid or unenforceable, that portion shall be enforced to the maximum possible extent and all other provisions contained in the Terms of Service will remain in full force and effect. The failure from the part of Able Infoservices to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.Third Party Products Able Infoservices may suggest You to opt for, buy or install and use certain third party software or Services Third Party Software. As the Third Party Software is licensed by the respective owners or licensees of the Third Party Software, You are required to comply with the terms and conditions set forth by those particular owners or licensees before installing Third Party Software in Your computer, even though assisted by Able Infoservices technician in the acquisition, installation, and/or use of the same. We cannot be held liable for the guarantees made that third party at any cost. If you opt for our technological assistance, its your responsibility to adhere to the terms and conditions under which you licensed the third party software or equipment. We are not an authorized service provider for any Third Party Software or equipment nor do we make any representation in this regard. Its your responsibility and is in your best interest to acquire any additional rights mandatory for us to impart solutions for your Third Party Software or equipment. You also accept that unauthorized access to any Third Party Software or equipment may void the warranty you have against that product or equipment. We also recommend that, in case your product is under warranty, you contact your respective Third Party Software or equipment provider, however you can always avail our services at your cost.
Third Party Services
When it comes to the matter of Services by the Third Party, Able Infoservices may suggest opting for one, but does not hold any responsibility for the same. The decision to go for a Third party Service is completely made by You and thereby You cannot hold Able Infoservices responsible for any error happening later. By choosing a Third Party Service, You agree to follow the terms and conditions set by the Third Party and any violation of such third party providers terms of service may end up the termination of Your customer account and use of service.
Credit card billing
Able Infoservices may ask You to provide a credit card number from a card issuer so that we can activate Your service. By providing us the credit card number, You are authorizing us to charge and/or place a hold on Your credit card with respect to any unpaid charges for Services or any related equipment. Hereby the issuer of the credit card is authorized to make payments mentioned herein without demanding a signed receipt. This also means that You agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and You agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You also authorize Able Infoservices and/or any other company who is involved in billing products or Services, or acting as billing agent for Able Infoservices to continue to attempt to charge and/or place holds with respect to all amounts mentioned herein, or any portion thereof, until payment of such sums are met in full. You are entitled to update Able Infoservices about the credit card details at any time asked for, and at any time You feel the previously informed details have become invalid. We also inform that neither Able Infoservices nor any Able Infoservices affiliated company can be held responsible for any non-sufficient funds or other charges incurred by You as a result of attempts to charge, and /or place holds on, Your credit card. In case an error happens, based on which You provide a debit card number instead of a credit card number, You will be liable for all charges mentioned herein to be applied to such debit card unless and until the credit card number is given. Hereby You agree that in case You are enrolled or later opt to enroll in an automatic payment or electronic funds transfer plan, all payments mentioned here will be charged and transferred to the account number given for such automatic payment or electronic funds transfer plan, as per the preference of Able Infoservices A payment done through credit card is also subjected to the terms and conditions established by the credit or debit card. By providing Able Infoservices the credit card details and the permission to charge Your credit card, You are agreeing that the Subscription under the Recurring Payment Plan will automatically get renewed for a month unless You inform Able Infoservices otherwise. However, this is not applicable to the Subscription plan under the Annual Payment Plan, which will get automatically expired at the end of the applicable Term Plan. Able Infoservices will charge the prevailing subscription rates as per the payment option that You chose at the registration time. In case You decide to quit the Auto Renewal due to any reason, please dial 1-800-922-2038 to talk with our customer care representative at least 30 days prior to Your subscription end date so as to continue Able Infoservices Services.
Terms for Termination
The agreement for Services shall be effective for 3-months, or one day, from the date that the Subscriber registers for the Services. Single-use Services will expire once the session with the Able Infoservices representative terminates. Able Infoservices also holds the power to cancel the Services at any time if it feels that subscribers use of the Services is misused, abused, or is inappropriate. In case of natural expiration of this agreement, no notice will be provided, and Able Infoservices cannot be held responsible for any damage that may happen due to the expiry of the agreement. The user can buy additional subscriptions to the Services via the Able Infoservices website. Any breach of this agreement will result in immediate termination of subscribers subscription to the Services and/or can restrict subscribers access to the Services. Able Infoservices will not entertain any refund pleas in case of termination of the agreement.
You are in agreement with us that any data You send or disclose to us over the phone, electronically, or otherwise, is not confidential or proprietary to You. Once You opt for our Services, You need to share the following information with us .The information You share with our technician or enter in our online interface. The information may be disclosed to any law information agency upon demand as required or permitted by the law of the land or in response to a subpoena or other legal process. The information may be shared to research organizations and security software developers if it is meant to promote awareness, detection, and prevention of Internet security risks. Able Infoservices may use the information gathered from such statistics to publish reports or changing trends in security risks. Hereby You agree that the Services, materials and software are solely for Your personal and non-commercial use, unless specified otherwise. You are not entitled to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, transfer, or sell any information, software products, or Services provided by Able Infoservices. Use You are not allowed to use any software, materials, or Services for any unlawful or prohibited activities. These include use of Services, materials, or software to damage, disable, overburden, or impair any Able Infoservices server, or any connected network or networks; or interfere with the use and enjoyment of materials, software, or Services by other Able Infoservices customers. Your attempt to gain unauthorized access to any of the Able Infoservices websites, materials, software, or Services is also illegal. In addition, access to other accounts, computer systems or networks connected to any Able Infoservices server or to any of the Able Infoservices websites through hacking or password mining is also prohibited is strictly illegal. Any other use of Able Infoservices software, materials, or Services unless clearly stated in the plan order is prohibited. Able Infoservices reserves the right to execute, copy, modify, display, transmit, distribute, manufacture, use, and sale any of its software, materials, or Services. Acts of reverse engineering or recompilation are also strictly prohibited.
Other Vital Information
A subscriber opting for a software provided by Able Infoservices does it at his own risk. The product may have bugs, errors or other problems that can end up system malfunction, or other problems including data loss. But Able Infoservices does not guarantee the performance of any product nor does it promise that the product will function completely error-free. Able Infoservices, to the maximum extent permitted by law, disclaims warranties of all kinds, whether expressed or implied, in equity or at law, including implied warranties of merchantability, fitness for a particular purpose, quality and non-infringement. We also do not assure that our Services will meet all requirements of the user nor do that the Services will be provided in an uninterrupted manner. Able Infoservices also do not guarantee that our Services will be completely reliable to meet up Your expectations. We also do not warranty for any third party product. If the product is under warranty we recommend you to contact your OEM for solutions, although you always have an option to avail our services at your cost. Unless mentioned otherwise, Able Infoservices, its affiliates, employees, agents, licensors, and suppliers cannot be held responsible for any direct, indirect, special, exemplary, incidental, punitive or consequential damages caused from (a) the use of Services, (b) any delay or inability to enjoy the Services, (c) any issue related to the warranty of a third party product or Service (d) issues caused to the computer as a result of unauthorized third party access. Able Infoservices is not responsible for any costs of procurement of substitute goods or Services. All actions after three months of damage, be it due to any reason, will stand null. Our Services do not cover restoration Services, repair Services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Able Infoservices has the authority to change the Services without any prior notice. Able Infoservices cannot be held liable for any delay or interruption of Services due to any natural disaster including flood, earth quake, storm, or any sudden strike by fire, or war, armed conflict, terror act, boycott, riot, release of toxic substance or explosion, which is not under the control of us. We cannot be held responsible for delays caused due to issues with the Internet connection. Hereby You agree to indemnify, defend, and hold Able Infoservices along with its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers and any third-party Web site providers harmless from and against all claims made against demands, actions, liabilities, losses, expenses, damages, and costs. This include actual attorney charges caused as a result of You violating the conditions of the Terms of U.S., or any misuse or abuse of a Service that can lead to infringement or infringement caused by any other user of Your account of any intellectual property or other right of Able Infoservices. This also means that You have agreed to cooperate with us as required to defend any claim by Able Infoservices. We hold full right to assume the exclusive defence and control of any matter otherwise subject to indemnification by You and agree that You will not indulge in any act to settle a matter without the permission of Able Infoservices, unless permitted by us in written form. Hereby You are also liable to inform Able Infoservices about any unauthorized use of Your account any other breach of security as soon as it comes to Your notice. The ownership of all proprietary rights in the Services, the Able Infoservices Websites, the solutions Software Tool, and in all trade names, trademarks and service marks associated or displayed with the Services are retained by Able Infoservices or its licensors or suppliers. This prevents You from removing or defacing any copyright or trademark notices or other proprietary rights of Able Infoservices.